Shipping Policy - Shipping times
Our handling time takes up to 48 H, then, orders are handed over to our shipping partners.
Retrosophy does not cover the cost of return shipping.
USA: 8-21 Days depending on where you live.
For other locations, contact Support@Retrosophies.com for more information.
The above timeframe is only applied for orders to the USA with a standard shipping method ("days" here is "business days")
The majority of our orders are processed and shipped within the timeframe we offer above. However, the period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause you.
Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out. We're so sorry for this inconvenience and hope that you can understand for us.
International orders: It may take additional days if orders have to go through customs. We do not influence the customs process and apologize for any inconvenience due to delivery delays resulting from this.
What are Shipping Costs?
Currently, We mostly Ship to the USA, and establishing new routes for Shipment Worldwide!
We do our best to accommodate all needs and ship to the most requested locations. Please contact us for more information on rates and restrictions according to your shipping destination.
Contact Customer Service at - Support@Retrosophies.com
Shipping costs will apply according to your shipping address and will be added at checkout.
How can I track my order?
You will receive an e-mail informing you that the order has shipped. The email will include a tracking number.
Contact Customer Service at: Support@Retrosophies.com if you have any trouble.
My package has been lost :-(
Oh no! If your package has been lost in transit, please reach out to us at Support@Retrosophies.com and we’ll do everything we can to locate it.
For U.S. orders, if a package has not been successfully delivered and it has been more than 24 days since the order was placed and tracking data is showing, you can request a refund or request to have the order be re-sent.
If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Retrosophy Customer Service at: Support@Retrosophies.com and we will do our best to help you!
Will all of my items arrive at the same time?
Whenever possible, we ship items together.
Your order can be Combined From Items from Several Werhaouses, sometimes there is a little bit of delay due to availability, production, and staff. Please be patient, It will get to you.
If an order is expected to be delayed for any reason, we will inform you about that via email.
Any Questions? Contact us at - Support@Retrosophies.com
Can I cancel my order after it’s been placed?
For orders cancellation, for any reason, please contact us immediately Via one of these emails:
Customer Service - Support@Retrosophies.com
Sales - Sales@Retrosophies.com
As long as we have not shipped your items, we can cancel your order.
If your order has been shipped, then you must follow our return policy to get a refund once you receive your product. Our customer service team is on standby to help you out!
Are taxes included in my order total?
To avoid any surprises, we highly encourage customers to pay applicable duties and taxes at checkout.
These fees are calculated based on the items ordered, your shipment destination, and the value of your purchase — they are not included in our shipping or service costs.
Please note that we are not responsible for customs fees and we strongly urge our international customers to research your country’s policies and fees before purchasing. Duties and taxes are non-refundable.